Question 1

How do credits work?

Accepted Answer

You buy credits for a specific lesson length (30, 45 or 60 minutes) from the Buy classes page. Booking a lesson of that length spends one matching credit, and a refunded cancellation puts the credit straight back in your balance.

Question 2

How do I book a lesson?

Accepted Answer

Pick a teacher, make sure you hold credits for the length you want, choose single or recurring, then place the class inside the teacher's availability on the Calendar. You can book right up to the start time.

Question 3

Can I cancel or reschedule a lesson?

Accepted Answer

Yes — free of charge up to 24 hours before the start time, and your credit is returned automatically. Inside the last 24 hours the lesson is non-refundable, but you can always message your teacher to ask.

Question 4

What is a recurring class and how do I stop it?

Accepted Answer

A recurring class reserves the same weekday and time every week so nobody else can take your slot. It keeps renewing while you hold credits; you can pause or cancel it from your bookings at any time.

Question 5

What happens in a trial lesson?

Accepted Answer

A trial is a short introductory session so you and a teacher can see if you are a good match. It is limited to one trial per student and teacher pairing and cannot be booked as a recurring class.

Question 6

How do I join my class?

Accepted Answer

Open the Classroom from your dashboard or from the lesson card and click Go to classroom. The live video room, chat, materials and homework for that pairing all live on the same page.

Question 7

Where do I find homework, materials and lesson summaries?

Accepted Answer

In the Classroom, the History and material tab holds every document your teacher shared plus each past lesson with its AI summary — subject covered, key points, new vocabulary and mistakes to review.

Question 8

Can I change teacher, language or my timezone?

Accepted Answer

You can choose a different teacher whenever you like from the Calendar, and update your name, photo and languages on the Profile page. Times always display in your device's current timezone, so travelling needs no setup.

Help & FAQ